Delivery & Returns

Standard Delivery: £3.95 ( Free for orders over £45 ), Royal Mail 48h, 3-5 working days.

Express Delivery: £5.95, Royal Mail 24h, 1-3 working days.

Signature Required: Orders over £100 will require a signature upon delivery.

A working day refers to any weekday, Monday through Friday, excluding weekends and public holidays.

Please note: We cannot process orders with industrial or non-residential addresses. Such orders will be canceled, and funds will be returned to your original payment method. If you can change the address to a residential one, please let us know as soon as possible so we can proceed with your order.

Tracking details will be emailed upon dispatch. When your order ships, you’ll receive an email with Royal Mail tracking information. You can also log into your account or track your order using this link.

We reserve the right to contact you to confirm delivery details to ensure successful delivery and reduce failed attempts, minimizing unnecessary shipping mileage.

Notify us within 48 hours if your order hasn’t arrived.

Undeliverable packages will be refunded minus a £3.95 return fee.

• Start a return by emailing us at info@sleepypants.co.uk or using our contact page.
• The customer is responsible for return shipping costs. We recommend using a tracked service and keeping your proof of return.

• Items must be returned unworn, unwashed, undamaged, free from hair and makeup, and with all original tags attached.
• Sale and preloved items are final and cannot be returned unless faulty.
• Refunds will be processed within 10 business days after we receive your return.

If you receive an incorrect, damaged, missing, or defective item, please follow the process below:

1. Contact Us Within 48 Hours: Notify us via email at info@sleepypants.co.uk or through our contact page within 48 hours of receiving the item.
2. Do Not Return Until Instructed: Please do not return the item until we have provided further instructions.
3. Provide Evidence: Include clear images of the item (both front and back), along with close-up shots of any damage or defects, as well as a description of the issue.
4. Resolution: Once we assess the issue, we will provide instructions on returning the item or resolving the problem (e.g., a replacement or refund). For missing items, we will conduct a thorough review and work toward a solution.

We are committed to addressing these issues promptly and ensuring you are satisfied with your purchase.

SleepyPants
Order #
50 Dacre Road
Hitchin
Hertfordshire
SG5 1QL
UK

Add items to your bag, review your selections, and proceed to checkout. After entering your shipping address, you'll see shipping options and costs. You can create an account to save your info for future purchases. Review your details, place your order, and receive a confirmation number and email.

To help increase customer satisfaction and minimize shipping mileage, we run our business as close-knit and personal as a neighborhood shop. We may contact you after receiving your order to confirm the correct size and length.

For changes or cancellations, please contact us immediately.

Orders are processed quickly, so modifications may not be possible after processing.

If an item is out of stock, you’ll be refunded after the rest of your order ships. For single-item orders, you’ll receive a full refund, including shipping.

Your credit or debit card billing address must match a country we ship to. Payment is charged when the order is placed.

If your card is declined, it may be due to mismatched billing information or insufficient funds. Please double-check your payment details and ensure sufficient funds are available. If the issue persists, contact us for assistance.

Credit or debit card refunds may take up to a week. Refunds are issued to the original payment method.

SleepyPants is fully PCI DSS compliant. All online card payments, including credit and debit cards, are processed securely through PayPal (no PayPal account required). Your card information is encrypted during authorization, and we do not store your payment details on our systems.