Privacy Policy

Introduction

This Privacy Policy explains when and why we collect your personal information, how we use it, and how we keep it secure. By using our website, www.sleepypants.co.uk, you consent to the collection and processing of your personal data. By providing your information, you confirm that you are over 18 years of age. Additionally, by subscribing to our marketing communications across email, social media, or third-party partners, you agree to receive marketing materials in accordance with this policy.

Contact Details

• Business Name: Pham Kim Thanh Le trading as SleepyPants
• Email Address: info@sleepypants.co.uk
• Address: 1A Station Road, Biggleswade, Bedfordshire, SG18 8AH, UK

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to access, amend, or request deletion of your personal data. If you wish to exercise any of these rights, please contact us via email. For further information on your rights, you can visit the ICO website.

Information We Collect

1. Information You Provide:
   When you place an order, sign up for our newsletter, contact us via email, phone, or in person, we collect personal data such as your name, address, email, and phone number. We may also collect measurements (e.g., height, waist, lower hip, inseam length) to help you select the correct product size.
2. Automatically Collected Information:
   We collect technical information such as your IP address, browser type, and pages visited. This information is gathered through cookies and other tracking technologies.

How We Use Your Information

We use the information collected to:

• Fulfill your orders.
• Improve our website and services.
• Communicate with you about your order or promotional content (if subscribed).

We process your data anonymously whenever possible, except when the information is directly provided by you.

Third-Party Services

We work with third-party services to help operate our business:

• Google Analytics: We use Google Analytics to monitor site performance. The data collected is anonymous and does not identify any individual user.
• Payment Processing: Payments are processed securely through PayPal, in accordance with PCI-DSS standards. We do not store your credit card details.
• Hosting: Our website is hosted by Shopify, which securely stores and processes your data.
• MailChimp: We use MailChimp to manage our email marketing campaigns, including newsletters and product updates. Your data may be processed by MailChimp when you subscribe to our marketing communications.

Marketing Communications

If you subscribe to our newsletter or marketing materials, we will use your data to send relevant updates, offers, or product news. By signing up for our marketing communications via email, social media, or third-party partners, you agree to receive marketing materials in accordance with this Privacy Policy. You may unsubscribe from these communications at any time by following the instructions in the email.

Data Retention

We retain your personal data for as long as necessary to meet legal obligations, such as tax and accounting requirements. Typically, this retention period is six years.

International Transfers

In some cases, your data may be transferred or stored outside the EU. We ensure that any such transfer complies with applicable data protection laws.

Policy Updates

This policy was last updated on 24 August 2024. We review our privacy policy annually or as required by changes in law.